Hospitality Security Services

Services

Hospitality Security Services

At Security & Risk Management Services – SRMS, we offer high-quality Hospitality Security Services across the Midlands and London.

We work closely with hotels, restaurants, and private members’ clubs to create tailored security solutions designed to protect your employees, guests and property.

With over 20 years of experience in the Security industry, we understand that the safety of your assets, staff and guests is critical to the success of your business. Our goal is to strike the right balance between the protection of staff, visitors, and premises – while delivering a discreet, friendly and welcoming service.

Sophisticated luxury restaurant interior featuring elegant chandeliers and plush seating, perfect for fine dining.

What does our Hospitality Security Service Offer?

Hospitality Security is most effective when its presence is both evident and unobtrusive, ensuring it doesn’t disturb the atmosphere of your hotel or restaurant, or interfere with the welcoming environment for your guests.

We achieve this balance with the following services:

Manned Guarding

Our experienced, vetted, and highly presentable security officers are trained to prioritise customer service while maintaining the safety and security of your staff, guests and property. We select and provide in-house training to our personnel, covering everything from scenario-based training to etiquette and customer service.

Highly Presentable Personnel

Our security personnel are smartly dressed, well-groomed and presentable. They understand the subtleties of working alongside hotel or restaurant staff and are adept at engaging with guests and the public.

Friendly and Courteous Team

Our security team is committed to delivering top-tier protection while maintaining a friendly, approachable attitude. Our team have prior experience in customer service, ensuring they blend seamlessly into your business’s ethos and culture.

Blended Security Approach

We offer 24/7 CCTV monitoring and surveillance, integrating both human and electronic security measures.

Preventive Security

Once our security personnel and technological systems are in place, they act as strong deterrents against break-ins and anti-social behaviour.

Fully Licensed and Insured

All of our hospitality security personnel are SIA approved, fully insured and have undergone comprehensive background checks.

Bilingual/Multilingual Security

If your establishment welcomes international guests, we can provide bilingual or multilingual security personnel to cater to diverse audiences.

We provide hospitality security for

Luxury Hotels and Hotel Chains
Private Members’ Clubs
Restaurants

6 Duties our hospitality security team can help with

Manned Guarding

Plain-clothed or uniformed guards who ensure the safety and security of your staff, guests, and assets.

Greeting and Welcoming

Our smartly dressed and well-presented security personnel can offer a warm welcome and guide guests upon arrival.

Conflict Management and De-escalation

Our security team is trained to manage and defuse any challenging situations quickly and efficiently.

Preventive Security

Visible security officers and CCTV cameras play a significant role in deterring anti-social behaviour and other potential security risks.

Access Control

By securing your entrances and exits, we ensure that your visitors, guests, and staff can go about their activities uninterrupted.

Emergency Response

Upon request, our security staff can be trained as fire marshals or first-aiders, providing immediate security response to emergencies until emergency services arrive.

Added Value Services
We are happy to tailor our services to your specific needs, whether it’s cleaning, caretaking duties, or any other special requirements. Contact us to discuss your unique needs.

Close Protection Services

At SRMS, we offer professional close protection services to ensure the safety and security of your VIP guests while they are on your premises. Our highly trained security personnel provide discreet, tailored protection, seamlessly blending into the environment while maintaining a vigilant presence. We understand the importance of confidentiality and professionalism, ensuring your VIP guests feel safe and valued throughout their stay. Whether it’s for high-profile individuals or corporate executives, our close protection services are designed to provide peace of mind, allowing your guests to focus on their business or leisure without concern.


Our Close Protection Officers holds High Security Clearance, ensuring we are trusted to manage sensitive and classified information with the utmost confidentiality and integrity. 

Why Choose SRMS for Your Hospitality Security Needs?

SRMS Security Officers are experienced, professional, and highly trained in hotel and restaurant security, as well as customer service. We are meticulous in our approach, taking care to understand your unique requirements and circumstances.

We provide a range of bespoke security solutions, tailored to meet your needs, and designed to keep your premises, staff, and guests safe. Our services strike the perfect balance between being welcoming, friendly, and accommodating while ensuring the security of your premises and property.

8 Reasons to choose SRMS

Compliance with the Highest Standards – We adhere to industry standards of excellence.
Top-Quality Security Personnel – All our security officers are screened and vetted to British Standard 7858 and are carefully matched with clients to ensure the best fit.
Comprehensive Training – Our officers are fully trained in conflict management and customer service, ensuring the appropriate response in all situations.
Client-Focused Approach – Our customer-first ethos ensures we provide five-star service, as evidenced by client testimonials.
Transparency & Fair Pricing – We offer competitive prices without compromising on service quality, ensuring that our clients’ needs are always our top priority.
24-Hour Commitment – We pledge to respond to any complaints within 24 hours.
Adaptable Uniforms – Our bespoke uniform department can cater to any dress code requirements, ensuring our security personnel align with your business’s image.
Experienced Professionals – All our staff are seasoned industry veterans, trained in customer service and committed to delivering an excellent customer experience.

How Does SRMS Approach Hotel Security?

To deliver the best hotel security solution, our experts begin by understanding your specific security requirements and expectations. We analyse potential risks and collaborate with you to devise a bespoke strategy.

At SRMS, we believe hotel security should be non-intrusive, creating a safe environment without compromising guests’ comfort or enjoyment. To implement this approach, we ensure that our personnel are highly trained, vigilant, and presentable, yet friendly and approachable.

Our officers are fully vetted, trained to the highest standards in both physical security and customer service, and equipped with the latest surveillance technology, such as CCTV, body-worn cameras, and two-way radios. This comprehensive approach helps deter theft, anti-social behaviour, and other risks, while ensuring a secure and welcoming atmosphere for your guests.

Our adaptable and responsive approach to hotel security guarantees that we meet your exact requirements, no matter the circumstances.

Secure Your Future With Us Today

Your organisation deserves a tailored, proactive security strategy.
Let us help you reduce risk, enhance resilience, and safeguard your future.

Contact us today to schedule a consultation and take the first step
toward securing your business.

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