Healthcare Security Services

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Healthcare Security Services

At SRMS, we provide comprehensive 24-hour security services, ensuring a high-profile, visible presence throughout your hospital. Our team is dedicated to offering effective protection for patients, visitors, and staff, while safeguarding hospital property against theft, vandalism, and other security threats. We secure all buildings within the healthcare site, contributing to a safe and welcoming environment for all.

Healthcare Security Services

Hospital-wide Security Presence

Our officers maintain a visible and approachable presence across the entire hospital, offering assistance to patients, visitors, and staff while ensuring safety at all times. This presence fosters a sense of security and helps guide individuals throughout the hospital.

Alarm Monitoring & Emergency Response

Security officers are trained to arm and disarm intruder alarms, monitor critical and medical alarms, and promptly alert relevant staff during emergency situations. They play a leading role in fire alarm procedures, ensuring swift action when required to protect the safety of all.

Sensitive Incident Management

Our officers are equipped to handle sensitive, complex, and contentious situations with empathy and professionalism. They respond effectively to individuals disclosing difficult or traumatic information, and adapt to communication barriers such as mental health issues, substance misuse, and language differences. By using their situational awareness, they make appropriate, compassionate decisions to achieve positive outcomes.

Customer Service Excellence

We uphold consistently high standards of customer service, engaging with patients, visitors, and staff in a courteous and helpful manner. Whether providing directions or responding to queries, our officers facilitate clear and effective communication. They are also trained to respond effectively to challenging or traumatic incidents, ensuring a calm and supportive environment.

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Immediate Response to Aggressive or Distressed Individuals

In situations involving violent or aggressive individuals – including mental health patients – our officers provide an immediate first-line response. They use verbal and non-verbal de-escalation techniques, and where necessary as a last resort, physically restrain and escort individuals to ensure the safety of others within the hospital.

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Patient Safety

In collaboration with clinical staff, our officers are trained to detain patients against their will, when necessary, ensuring this is done safely, legally, and with a focus on patient welfare. We take a patient-first approach, maintaining dignity and ensuring safety in all situations.

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Mental Health Safety

Our staff are trained in Mental Capacity Act, DOLs, Mental Health Act, and health and safety protocols, including Conflict Management (DMI).

CCTV Monitoring & Compliance

Our team monitors CCTV systems in line with the Data Protection Act 1998 and hospital policies on data protection (GDPR), ensuring that all surveillance activities are carried out in compliance with legal requirements.

Creating a Safe and Caring Environment

Our Healthcare Security Services is designed to maintain a secure and caring environment for patients, staff, and visitors by offering a visible, high-profile security presence. The security team is committed to responding promptly to any security issues, while ensuring the highest standards of care and professionalism.

Our holistic approach ensures that both enforcement and empathy are balanced, with a focus on safeguarding the hospital environment and promoting a safe, secure, and welcoming atmosphere.

Why Choose SRMS?

We pride ourselves on providing a flexible, compassionate approach to hospital security. Our well-trained and experienced staff are equipped to handle a wide range of situations with care, ensuring your healthcare facility remains secure while allowing healthcare professionals to focus on delivering the best patient care.

With SRMS, you can be confident that your hospital security needs are met with professionalism, integrity, and expertise.

Secure Your Future With Us Today

Your organisation deserves a tailored, proactive security strategy.
Let us help you reduce risk, enhance resilience, and safeguard your future.

Contact us today to schedule a consultation and take the first step
toward securing your business.

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